Privacy Policy

When you inquire about or book our services, we collect personal information such as your full name, email address, phone number, and event details (date, type, and location). We may also collect billing and payment information as required to process deposits and payments.

We collect this information directly from you via our contact form, email correspondence, or in-person meetings. We do not collect information from third-party sources without your explicit consent.

We use your personal information solely to deliver our event production and photography services. Specifically, we use it to: respond to your inquiries, prepare proposals and contracts, coordinate event logistics, process payments, and communicate updates about your event.

With your prior written consent, we may also use photos and videos captured at your event for our portfolio, website, and social media marketing. You always have the right to opt out of this use at any time.

We do not sell, trade, or rent your personal information to third parties. We may share your information only with trusted vendors and subcontractors (e.g., photographers, videographers, coordinators) who are directly involved in delivering your event services and are bound by confidentiality obligations.

We may also disclose your information if required by law, court order, or governmental regulation, or to protect the rights and safety of MerryStory Productions and its clients.

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, maintain accurate business records, and comply with legal obligations. Contract and payment records are typically retained for seven (7) years in accordance with standard accounting practices.

Photographic and video content captured at your event may be retained in our archive indefinitely unless you request its deletion in writing.

You have the right to access, correct, or request deletion of the personal data we hold about you. To exercise these rights, please contact us at the email address below. We will respond to all requests within 30 days.

You also have the right to withdraw your consent for marketing use of your event media at any time, without affecting the lawfulness of any prior use.

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All digital files and client data are stored on secured systems with restricted access.

While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to contact us directly if you have security concerns.

If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please reach out to us at concierge@merrystory.com. We are committed to addressing your concerns promptly and transparently.